Clik here to view.
The Big Idea | Independent Banker
Originally published in Independent Banker. Much has been written about opportunities associated with the millennial generation. It’s big, it’s diverse, and it’s connected to people but unattached to...
View ArticleClik here to view.
Driving the Customer Experience: Omnichannel Strategy & the Future of Digital...
Customers have more payment options than ever before. As technology advances, merchants need to be ahead of the changes by updating their systems to accept these new forms of payment. Businesses also...
View ArticleClik here to view.
Planes, Trains and Automobiles: What’s changing in Omnichannel Payments?
Internet connectivity is becoming ubiquitous. To make connectivity to the internet even more seamless in more places, newer cars are being equipped with WiFi. But the connectivity in a personal...
View ArticleClik here to view.
The Battle of Payments
The payments industry has seen quite the avalanche of new technologies – from ApplePay and AndroidPay to social media companies, like Snapchat and Facebook, offering peer-to-peer payments. These...
View ArticleClik here to view.
Holiday Checkout Patience
Patience at the checkout counter is advised this holiday season. Chip cards and point-of-sale integration to accept them has not completely rolled out – either by card issuers or merchants – as...
View ArticleMeeting the Generation Y Challenge
Banks traditionally pursue customers with the unspoken priority of ‘the wealthier, the better.’ Alternative financial institutions (AFIs) have ramped up growth by exploiting opportunities among two key...
View ArticleClik here to view.
Bringing Home the Bacon with a Good Card Program
Why Card Programs are the Products that Keep on Giving With all the excitement and buzz surrounding the payments environment right now, it’s hard not to get blinded by all the shiny objects. While...
View ArticleClik here to view.
Attracting and Retaining the Next Generation of Wealth Customers
Summary: Implementing strategy to nurture the next generation of high-net-worth customers is important for any community bank. Due to the aging out of the baby boomers, community banks are confronted...
View ArticleClik here to view.
Millennials to Millionaires
Portrait of young woman holding money on a white background Note to inspector: the image is pre-Sept 1 2009 Millennials to Millionaires Summary: Understanding the millennial mindset toward creating...
View ArticleClik here to view.
Staking a Claim in the Competitive Wealth Landscape
Staking a Claim in the Competitive Wealth Landscape Summary: The ways community and super-community banks are differentiating their wealth management from their competition, particularly the big...
View ArticleClik here to view.
An Open Mind to Payment Utility Options
An Open Mind to Payment Utility Options Summary: All stakeholders in the global payments value chain will acknowledge one thing: the volume of non-cash transactions is huge and growing. In the...
View ArticleClik here to view.
Finding the Hidden Value of Your Loyalty Program’s Indirect Benefits
What are you doing to measure the indirect benefits of your loyalty program? You know you need a loyalty program to run a successful credit card program. But margin pressures mean program...
View ArticleClik here to view.
Retail Payments Summit – A Home Run!
Retail Payments Summit – A Home Run! What a whirlwind the past week has been! After months and months of planning, FIS’ Global Retail Payments division has the inaugural Retail Payments Summit under...
View ArticleClik here to view.
Enhancing the Customer Experience through Geolocation-based Engagement by...
Acknowledging that the “customer is king” is hardly a radical concept. As consumers get used to having everything when, where and how they want it, however, it may be time to upgrade the maxim to the...
View ArticleClik here to view.
Differentiate Your Brand and Reward Your Customers with Financial Education...
Consumers’ financial aspirations do not meet reality, as the 2018 FIS PACE report firmly demonstrated. Fortunately for banks, financial education not only can narrow that gap, it also allows financial...
View ArticleClik here to view.
Where Data Meets Life: Driving Growth Through Contextual Personalization by...
Consumers’ growing demands for immediate, predictive and personalized experiences are fueling a data arms race as businesses seek an edge to win. I wrote previously about the need for payment service...
View ArticleClik here to view.
The QR Code Resurgence: How Street Vendors in Asia Lead the Digital Payment...
Asian economies have surpassed supposedly more advanced markets in the number and value of mobile transactions and it’s all thanks to QR codes. Created in the early 1990s to track vehicles in the...
View ArticleClik here to view.
Customer-centric Bill Pay by Mike Kresse
Consumers shouldn’t bear the burden of figuring out complicated banking applications and jargon to pay their bills. This includes navigating through multiple screens to move their money. It’s time to...
View ArticleClik here to view.
Three Big Drivers of the Payments Revolution: Lean In or Lose Out by Dondi Black
From global markets to Mainstreet U.S.A., the payments ecosystem transformation is happening at a quickening pace driven by a variety of factors including changes in regulations, emerging...
View Article
